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• Issues: Tickets not answered

  

  Posted by: Mira | Comment (0)
  Posted on Jan 19, 2012
  Tagged in: tickets, support

  Dear customers, 

   

  Recently we faced an issue with our support mails not being delivered to our customers. 
  
  

  This issue happened both ways.
  
  

  Both emails sent through our support address and our replies did not get through for some reason. The incoming to the same ticket (e.g. SLI-783-29940) piles up, and none of them were received by us. This has caused quite the misunderstanding between our dear customers and our support staffs. 
  
  

  After some study and changes done, all the tickets that were never seen before, started flooding our inboxes. Some were dated way back in December. 
  
  

  Our hearts broke. 

   

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• Receiving emails from us today?

  

  Posted by: Mira | Comment (0)
  Posted on Nov 14, 2011
  Tagged in: tickets, support

  You must be alarmed.

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• News: Changing and Rearranging

  

  Posted by: Mira | Comment (0)
  Posted on Nov 4, 2011
  Tagged in: tickets, support, service

  We are continuously working to improve the service we provide to customers, and with this intent, certain changes have been made around the website, as well as our service.

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