Posted by: Mark in support, bugs, 2008 on
Mar 27, 2008
Recently, we have noticed that there are a couple of users who are actually unable to connect to our support desk located at http://support.azrul.com . While we are trying to rectify the issues with our upstream Internet Service Provider, it is actually quite difficult for us to locate the bottlenecks since most of us are able to access the site.
Nevertheless, if you do fall into the above, you would still be able to access our support forums at http://forum.azrul.com and any emails sent to support@azrul.com are actually retrieved by our support desk.
Anyway, if you are experiencing issues connecting to our support desk, I would like to request for your assistance to send me an email at mark@azrul.com or support@azrul.com with a "ping" report, "traceroute" report and also your IP address so that I would be able to further look into the issues.
Posted by: azrul in support on
Apr 09, 2007
We have been working hard last week to move to a new support system, which is now live at http://support.azrul.com . I've transferred all your purchased record to the new system. You should be able to download all updates from your account page from now onwards.
We love to help you and we are dedicated in replying all emails, but we are hoping that you'll take advantage of the knowledge base. Do spend a few minutes browsing through it before sending us an email/ticket. You might be able to solve your issues faster than typing an email. The less email we receive the more time we have to focus on doing what we love most, coding and improving the components, which eventually means that you guys get a better components!
