We are in the process of phasing out http://support.azrul.com site. Instead, we will launch a new members site at http://members.azrul.com . All existing users at our support site should be able to login to the new members site using their existing username(email) and password.
Why the move ?
- Support.azrul.com is using Kayako software with limited customization ability. Even the download section is hacked in a way it is not meant to be. It works, but it become very hard for us to offer new support services and options to our user.
- support.azrul.com knowledgebase were not fully utilized. The articles were harder to format and maintained from the backend.
- The new members.azrul.com site is powered by Joomla 1.5 . Since we are VERY good at coding for Joomla 1.5, we want the ability to customize and fine tune our user's experience. We are planning to integrate our own custom-coded component download and ticket system.
Over the next few days, I will send out a newsletter and post a proper news regarding this changes. Our payment system has already been integrated with the new members site and the knowledgebase is being expanded on a daily basis.
