Network connectivity issues to http://support.azrul.com
Posted by: Mark in support, bugs, 2008 on
Mar 27, 2008
Recently, we have noticed that there are a couple of users who are actually unable to connect to our support desk located at http://support.azrul.com . While we are trying to rectify the issues with our upstream Internet Service Provider, it is actually quite difficult for us to locate the bottlenecks since most of us are able to access the site.
Nevertheless, if you do fall into the above, you would still be able to access our support forums at http://forum.azrul.com and any emails sent to support@azrul.com are actually retrieved by our support desk.
Anyway, if you are experiencing issues connecting to our support desk, I would like to request for your assistance to send me an email at mark@azrul.com or support@azrul.com with a "ping" report, "traceroute" report and also your IP address so that I would be able to further look into the issues.
Comments (5)
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Can't connect support.azrul.com. This page works! I dont know why? The forum site works too.
Can't download any software package. This is a traceroute report:
tracert support.azrul.com
Traceroute to support.azrul.com [202.75.62.163] about max. 30 routes
:
1 * * * timeout.
2 43 ms 42 ms 43 ms 217.0.69.198
3 49 ms 161 ms 49 ms f-ea5.F.DE.net.DTAG.DE [62.154.16.165]
4 48 ms 50 ms 53 ms 62.156.138.190
5 50 ms 49 ms 49 ms if-5-0-0-13.core1.FR1-Frankfurt.teleglobe.net [1
95.219.180.10]
6 131 ms 132 ms 132 ms if-10-0.mcore3.NJY-Newark.teleglobe.net [216.6.5
7.53]
7 211 ms 210 ms 213 ms if-4-0.mcore3.LAA-LosAngeles.teleglobe.net [216.
6.84.1]
8 339 ms 340 ms 339 ms ix-13-0-0.mcore3.LAA-LosAngeles.teleglobe.net [2
16.6.84.50]
9 356 ms 424 ms 478 ms 219.93.174.81
10 * * * timeout.
11 * * * timeout.
12 * * * timeout.
13 * * * timeout.
14 * * * timeout.
15 * * * timeout.
16 * * * timeout.
17 * * * timeout.
18 * * * timeout.
19 * * * timeout.
20 * * * timeout.
21 * * * timeout.
22 * * * timeout.
23 * * * timeout.
24 * * * timeout.
25 * * * timeout.
26 * * * timeout.
27 * * * timeout.
28 * * * timeout.
29 * * * timeout.
30 * * * timeout.
End of traceroute.
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Can you kindly please try again, we have actually migrated over to a new datacenter and after the migration, we were actually having some problems / issues with the server. It should all be fine right now. If you are still experiencing network difficulties, let me know.
Thanks
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